Available full-time position in a busy office dispatching technicians for appliance and air conditioning repair.
The position is Monday thru Friday in a family-owned and operated business that has been in business since 1982.
EXPERIENCE PREFERRED. WE WILL TRAIN THE RIGHT CANDIDATES.
CER Job Responsibilities:
CER's are calm, clear, and in control. They know the appropriate responses, no matter the situation. They track and monitor situations by phone and email, and are the liaison between the customer and the field.
Operate a multi-line switchboard, correctly transfer calls and place customers on hold. Maintain exceptional communication with the technicians and other office personnel alike. Be able to multi-task and switch gears easily and often. Correctly record customer information, address complaints, and any scheduling conflicts. See tasks thru to completion. Speak kindly to customers. Watch technician’s progress and keep customers informed. Basic MS Office knowledge including Excel, Word, and Outlook.
CER Hard Skills and Qualifications:
Detail-Orientated, Documentation Skills, Data Entry Skills, Telephone Skills, Informing Others, Active Listening, Verbal Communication, Energy Level, Multi-tasking, Team Player, Dependability, Reporting Skills
CER Soft Skills:
Friendly, knowledgeable, empathetic, compassionate, positive.
- Paid Time Off and Holidays
- Medical Insurance Available