Return Policy

You’ll be happy you chose Capritta.

In the event of a hiccup, we will be there to back it up with real people and real service.

We are committed to making you a customer for life. After all, we sell “appliances for life.” Returning a product can be stressful, so we’re here to help you get it right the first time. Our talented product experts are available at our local showroom to help you select the right product for your needs and application. We encourage you to take advantage of our expertise and walk-through services before making your purchase.

Most of our products are special ordered to fit your individual needs and are tailored to your project. This creates some unique scenarios for returns/refunds/cancellations. Please review this policy in full before placing any orders.

If a return is necessary, your sales associate can help facilitate the return. To start the return process, call or email us at the phone number or email address found on our Contact Us page. Policies and procedures for obtaining a return authorization vary based on the reason for return. See below for more information.

Defective Products: Most of our products include a manufacturer’s one-year parts and labor warranty. See your product literature or speak with one of our product experts for details. If your product is defective upon arrival, notify your sales associate of the problem within 48 hours of receiving goods. For more information, you can call or email us at the phone number or email address found on our Contact Us page. NOTE: Most manufacturers require one service call to diagnose the problem and repair, if repairable.

Damaged Products: Upon delivery, inspect your product for damage. If the product is damaged, notify your sales associate of the problem within 24 hours. For more information, you can call or email us at the phone number or email address found on our Contact Us page. NOTE: Most manufacturers require one service call to diagnose the problem and repair, if repairable.

The Product Does Not Meet Your Needs: If you are not satisfied with your purchase, you will need to contact the store regarding any cancellation or return. Cancellation procedures are manufacturer specific, so there is no guarantee of refund. Orders that have not yet shipped from our distributor’s warehouse may be eligible for cancellation. If the order has been shipped to our warehouse, it may be eligible for cancellation with a 25% restocking fee.

Delivered products in use are not returnable. Any returned products must be in original packaging, free of any cosmetic damage, and may incur a 25% restocking fee. Any product that has been installed or attempted to be installed cannot be returned.

Shipping and installation charges are non-refundable. Customers are responsible for shipping charges incurred when returning a product.

Special orders, all ventilation, and UMRP merchandise are not eligible for return, refund, or exchange.

The customer agrees to the terms and conditions published above when they place a completed order with our company. In addition, the customer authorizes their credit card company to abide by these terms. We reserve the right to cancel orders at any time.

Refunds will be handled according to our store’s policies. Please Contact Us for a copy of our store's policies.

Delivery Areas

We currently service Brevard County, Indian River County, and surrounding areas. Please contact us for specific delivery areas & costs.

Delivery Policy

Capritta has the best delivery team in Florida. That's a big claim, but we can back it up. Our delivery technicians spend 80 hours training under a master technician and service nearly every luxury home builder on the Space Coast. Respecting you and your home is how we make sure you're happy you chose Capritta.

Please be assured that your items will ship out as soon as possible from the date of purchase. We cannot ship to P.O. boxes.

If your items need to be ordered and installed, delivery times vary. Check with us for special order times, as they can vary by manufacturer and product. You'll receive a notification from your sales representative when your order has been received into our warehouse. You’ll need to take delivery of your items within 30 days of receipt into our warehouse. Orders stored in our warehouse over 30 days may be subject to a 25% storage fee.

Capritta vs. The Others

• Team Capritta
• 40+ Years of Experience
• Open 7 Days a Week
• In-Stock Product Often Delivered Next Day
• 99%+ Perfection Rate with Walk‑Through Services
• Your Comments Matter (Your feedback is directly reviewed by Bryan Capritta)
• Includes Appliance Gas & Water Connection

VS.

• Competitive Delivery Service
• Often Sub-Contracted
• 5-6 Days a Week
• Usually 3-7 Day Timeline
• Rarely Measured
• Concerns Not Always Taken Seriously
• Additional Charge for Gas & Water Hookups

Pre-Delivery Checklist

FOR ALL PRODUCTS Carefully measure the space where the product will go, as well as doorways, stairways and halls along the way, to ensure the product you're selecting will fit.

Gas Appliances We will only disconnect and reconnect to a dedicated shutoff valve within 6 ft of the appliance installation space. We cannot connect to copper (it's dangerous and should be replaced), and must use new gas flex connectors.

Make sure you know if you have Natural or LP gas. For Natural Gas applications, LP appliances must be special ordered or converted.

Refrigerators For ice and water dispensing refrigerators, a working water supply line with a shut-off valve must be located within 6 ft on the same floor. We will provide a new line that we’ll connect to, to give us the most secure connection that’s least likely to leak.

For top or bottom freezer units with a single refrigerator door, know which side you'd like the hinges on; we can order or reverse to accommodate your preference.

Dryers During installation of your dryer, we’ll provide flexible venting up to 8 ft from the dryer to your home’s internal venting.

220V Electric Ranges & Dryers Capritta’s installation trucks stock 4 ft 4-prong and 3-prong outlet range and/or dryer cords. If your installation space needs more than a 4 ft cord, please advise. You’ll need to know if you need a 3-prong or a 4-prong (3 is generally found in homes over twenty years old).

Luxury Appliances For luxury appliance brands such as Monogram, Sub-Zero, Wolf, Miele, and Thermador, there are dozens of details that must be verified before we order or deliver your appliances. Your salesperson will review an extensive checklist prior to ordering to ensure all the bases are covered.

Price Match Policy

If you find a lower price on an identical model # from a local competitor's website or store, we will match it.

• Pricing will be verified on competitor's website.
• Pricing not listed on websites must be verified via phone, print advertisement, or written quote.
• May not be combined with other special offers not available at the competitor. For example, extended financing offers or additional discount sales may not be combined with price matching. You will have the option to choose whichever total offer is most appealing to you.
• Limited quantity specials, closeouts, and damaged/as-is items are excluded.
• Third-party sellers on services such as Amazon marketplace, Ebay, or Google Shopping are not authorized to warranty or sell most items. They are specifically excluded from this policy.
• We reserve the right to limit quantities.
• Policy does not apply to services or warranties.

Product Holding Policy

Capritta requires reserved, in-stock product to be scheduled for delivery or picked up within 30 days of purchase. If your product is not in stock, the 30 days begins upon your complete order's arrival to our warehouse. After 30 days and two or more failed attempts to schedule, we must release the inventory for our other guests, or a 25% storage fee may apply. If the product has been released back into inventory, and pricing has increased, your original purchase may be subject to current increased pricing.